Refund and Returns Policy

At ElectroNest, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your purchase, please review our Refund and Returns Policy below.

1. Return Policy

We offer a 30-day return policy. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging.
  • A receipt or proof of purchase is required to process your return.

Certain types of items are not eligible for returns, including perishable goods, custom products, and items on clearance or final sale.

2. How to Initiate a Return

To start a return, please contact our customer service team at info@luxurycampinggearrs.com or call 910-266-0933. Once your return is approved, we will provide instructions on how and where to send your package.

Please note that the return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item).

3. Refunds

Once your return is received and inspected, we will send you an email notification confirming that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Late or missing refunds:
If you haven’t received your refund after 10 business days, first check with your bank or credit card company. There is often some processing time before a refund is posted. If you’ve done this and still have not received your refund, please contact us at info@luxurycampinggearrs.com.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@luxurycampinggearrs.com. We will provide instructions for sending the defective item back and shipping a replacement.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software
  • Personal care items
  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items

6. Shipping Returns

To return your product, you will be given a specific return address by our customer service team upon approval of your return request.

You are responsible for paying for your own shipping costs for returning your item unless the product is defective or an error occurred on our part. Shipping costs are non-refundable.

If you are returning an item worth over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us: